Privacy Policy

This Privacy Policy explains how Retiree Legal Aid collects, uses, shares, and protects personal data when users visit or interact with the site. It applies to information handled in connection with our legal services for retirees and related website operations.

Policy guidance

This summary highlights how to navigate the information provided in this policy.

Use of information

Handled under this policy framework

User rights

Requests and access options are described below

Support channel

Contact

Data category

Data We Collect

We may collect identifiers and contact details, inquiry content, service preferences, account or case-related information, device and browser data, usage logs, and other information users choose to provide. In a legal services context, this may include details relevant to retirement-related legal questions or requests for assistance.

The categories of data collected depend on how users interact with the site and services.

Collection source

How We Collect Data

We collect personal data directly from forms, messages, and other communications submitted through the site. We also receive technical data automatically when the site is used, such as device information, browser type, IP-based location indicators, and interaction records. In some cases, we may receive limited information from service providers that support hosting, security, analytics, or communications.

Information comes from users, their devices, and service providers involved in site operation.

Cookie usage

Cookies We Use

We may use essential cookies to support site operation and security, preference cookies to remember basic settings, and analytics cookies to understand how the site is used. Cookies may be session-based or persistent depending on their function. We do not rely on cookies to collect more information than is reasonably needed for these purposes.

Cookie use is limited to standard operational and measurement purposes.

User control

Cookie Controls

Users may block or delete cookies through browser controls, and some browsers allow preferences to be set for certain cookie categories. If cookies are disabled, parts of the site may not function as intended. Where required, we may present a cookie notice or preference tool for managing non-essential cookies.

Cookie settings can usually be adjusted in the browser or device used to access the site.

Your Rights

Depending on the circumstances, users may ask to access, correct, delete, or restrict certain personal data, or object to some processing. Users may also request a copy of information they have provided in a usable format where this is available. Some requests may be limited by legal duties, professional obligations, or the need to protect the rights of others.

Available rights may depend on the nature of the data and the applicable legal basis.

How to Make a Request

To protect privacy, we may ask for information needed to verify a request and to understand the data involved. We will respond within a reasonable period and in accordance with applicable law. If a request cannot be fully granted, we will explain the main reason where appropriate.

Requests are reviewed against identity, scope, and legal requirements before action is taken.

Data Retention

We retain personal data for the period needed to provide services, manage inquiries, maintain records, meet legal or accounting requirements, resolve disputes, and enforce agreements. When data is no longer needed, we delete it, anonymize it, or restrict it so it is no longer actively used, subject to applicable retention obligations.

Records are kept only as long as needed for the stated purpose or a legal obligation.

Changes to This Policy

If we make material changes, we will update the policy on the site and may provide additional notice where appropriate. The date of the latest revision should be reviewed periodically by users. Continued use of the site after an update means the revised policy applies to future processing.

We may revise this notice when our practices, services, or legal obligations change.

Privacy email

[email protected]

Telephone

+886 910 004 545

Mailing address

399-7, Yongcheng Road Section 2, South District, Tainan City 702035

Privacy inquiries

[email protected]

01 · Purpose

How We Use Data

We use personal data to operate the site, respond to inquiries, provide legal information or assistance related to retirees, manage client or prospect communications, maintain records, improve site performance, protect against fraud or misuse, and comply with legal and regulatory obligations. We may also use data to administer preferences, support security monitoring, and carry out internal business functions connected to these services.

Processing is limited to the purposes described in this notice.

02 · Sharing

Service Providers

We may share personal data with vendors and professional service providers that support hosting, security, analytics, communications, document handling, or other operational needs. These parties are expected to use the data only for the services they provide to us and to maintain appropriate confidentiality and security measures.

Service providers receive only the information needed to perform their functions.

03 · Legal basis

Legal Disclosures

We may disclose personal data when necessary to comply with legal obligations, respond to lawful requests, protect our rights, investigate misuse, or support the administration of justice. This may include sharing with courts, regulators, law enforcement, or other public authorities where disclosure is required or permitted by law.

Disclosure may be required to comply with law, court process, or lawful requests.